- by completing a contact form on our website;
- by calling us at 0808 1000 000 (Customer Hub) or 0800 580 580
- by addressing your query to Coca-Cola European Partners Great Britain Limited - Customer Services, Morley Court, Morley Way, Peterborough, PE2 7EP.
1. What is a Cookie?
1.1 Cookies are small text files. They are stored by your browser onto your computer or mobile device. They are widely used in order to make websites work or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (e.g. by remembering your user preferences).
1.2 Most web browsers automatically accept cookies, but if you do not want information collected this way, there is a simple procedure in most browsers that allows you to deny or accept the cookies feature (please read section 3 below for more details about how to do this).
1.3 The two types of cookies we use are known as session cookies and persistent cookies. These may be cookies which we use and/or a third party uses.
1.3.1 Session cookie
A session cookie is used each time you visit our website to give you a session ID. We use this type of cookie to link your actions on our website and each session cookie will only last for a browser session, at the end of which it will expire. Each browser session will start when you open your browser window and finish when you close your browser window. After your visit to our website all session cookies are deleted. Each time you visit our website you will have a different session ID.
1.3.2 Persistent cookie
A persistent cookie allows the preferences or actions of the user across a site (or across different sites) to be remembered. It has a longer lifetime than a session cookie and lasts for the period of time specified in the cookie (this will vary from cookie to cookie). This type of cookie will not be deleted when you close your browser window and will be stored on your computer or mobile device. It will be activated every time you visit a website which created that particular persistent cookie.
2. Functionality Cookies
2.1 Why do we use functionality cookies?
Functionality cookies allow us to remember the choices you make on our website and to provide enhanced and more personal features. We also use functionality cookies to remember changes you have made to our website, such as customising a certain webpage, remembering if we have asked you to participate in a promotion and for other services you request such as watching a video or commenting on a blog. All of these features help us to improve your visit to our website. Our functionality cookies will not track your activity on other websites.
2.2 How do I consent to use of functionality cookies?
You can control our use of functionality cookies. We explain how you can manage the different cookies we use on our website at section 3. If you prevent the use of functionality cookies then this may mean that we cannot offer some services on our website and may interrupt your enjoyment of it (for example, we may not be able to record your request not to offer you a particular type of service). This may also mean we are limited in the scope of support we can offer you.
2.3 What functionality cookies do we use on our website?
- Cookie Name
- This saves segment's ids belonging to the correspondent member separated by comma in order to be accessed by components on the site instead of doing queries many times for the same information. This cookie is calculated at the login
- This has the portal user's session id, and is used to verify the validity of redemptionRulesIds cookie. So when the information on this cookie is different to the session id of the logged user, the segment's cookie is calculated again
- Country code is set at the top of the login page
3. Managing Cookies
3.1 You can control which cookies you get and which you keep on your device. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our website.
3.2 Many web browsers can be set up to ask for your prior consent before an individual cookie is set on your device. This will give you control over your cookies but naturally may interfere with your browsing experience i.e. if you have to accept each cookie on our website (and on other websites you visit).
3.5 All of the major browsers offer tips and guidance for managing the cookies available on your browser including:
- Internet Explorer
- Safari OS
- Windows Phone and Android
3.6 There are also lots of different third party browser plug-ins and extensions available which you can download to make it easier to see and control your cookies. We have included a list of examples of these for the main browsers below:
- Privacy Bagder
- My Shadow
4. Where can I get more information about Cookies?
4.1 You can find out more information about internet advertising by visiting the following information websites:
- All about cookies
- Your choices online
- Network advertising
4.2 Some of these sites enable you to opt out of online behavioural advertising and other tracking cookies (i.e. in addition to the control settings on your browser as set out in section 3).